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Policies and Procedures Manual Templates

The following describes Bula's comprehensive pre-written Policies & Procedures Manual Templates for pharmacies, including answers to the most frequently asked questions and more.

Accessing the Templates

If you have a Bula subscription:

  • Users log into Bula at in.bulalaw.com
  • Users access the Policies & Procedures Templates from the drop-down menu in the Templates box on the dashboard or the top navigation bar

Purchase the templates from the BulaLaw.com Store

Description of the P&P Manual Templates

Templates Format

  • These templates are Word documents, so that revisions and updates are simple
  • Revise any existing content, or write your own policies and procedures using the included blank template
  • The policies and procedures documentation allows for tracking revisions, approvals and corresponding updates for better accountability


    • Almost 400 pages of comprehensive pharmacy policies, procedures and forms created by the Bula team
    • These are complete templates, not just outlines of what a manual should contain
    • The templates are based on federal law, and are not state-specific
      • Some states have requirements that differ from federal law. We advise consulting a local attorney or your company's legal department to determine if any changes are required to meet state-specific laws. BulaLaw does not provide legal advice
    • Bula does not provide a state-specific checklist of legally required policies and procedures chapters
      • If you have additionally subscribed to the FAQs area of Bula (which includes hundreds of the most frequently asked pharmacy law questions), you can search jurisdiction-specific requirements regarding a multitude of topics for legal compliance
      • The Current Laws section of Bula also contains legal requirements for pharmacy compliance, including the statutes, regulations, subregulatory guidance, newsletters, and minutes across all 52 jurisdictions. Access to this database requires an additional subscription to the templates
    • Sections included in the manual templates include:
      • Policies

      • Standard Operating Procedures

      • Human Resources

      • Customer Service

      • Operations (includes three USP 800 templates, which may be purchased separately)

      • Billing

      • Quality Assurance

      • Record Retention

      • Safety

      • Security

      • Facility

      • Supply Chain

      • Forms

      • Blank Template

    • Click here to view the index of specific chapters within each section of the manual
    • Click here to view the Templates solutions page, which includes a sample of a chapter
    • Templates are reviewed and updated annually at minimum. Due to the dynamic nature of the pharmacy industry, changes may require Bula to make modifications between annual update cycles

    Special Projects

    • If you have a request for a template that we do not currently provide, please contact us. We can discuss your needs and whether this is a project we are available to address.